Every ticket sold is a potential customer question you’ll have to answer: “Where is the venue?” How do I send my tickets to my friends?” “Do you have parking nearby?” Answer such questions once for us, and our team will handle the rest. You can consider our representatives as an extension of your own customer service.
Our call center is staffed by a team of representatives who are on duty right here in the office seven days a week. We don’t outsource our customer service, because trained team members are more familiar with the system and provide better service for your customers.
"When the power went out in our offices for a week before one of our biggest events, we lost our internal phone system, and ShowClix was willing to take on the extra volume of concerned customers through their in-house call center. The company went above and beyond to help us avoid what could have been a disaster."
Michelle DiLuzio, LEGO® KidsFest
The call center isn’t only here to help your customers with their tickets. For customers who do things the old-fashioned way, we can help with over-the-phone ticket sales. We can even anticipate other ways to assist — such as driving directions and parking options — and in situations with major demand, we can work from FAQs or scripts provided by your team.