Kentuck Knob Saves Valuable Time and Gains a Deeper Understanding of Their Tours with ShowClix's Report Builder

Background

Located in the picturesque mountains of Southwest Pennsylvania, Kentuck Knob is an Usonian house turned national historic landmark, designed by Frank Lloyd Wright. Opening its doors to the public in 1996, Kentuck Knob offers guided house tours that take guests through the interior and exterior of the house, a woodland walk that gives unguided access to a trail featuring a selection of their post World War II sculpture collection, and a farm-to-table dinner series on the beautiful grounds of the property.

Challenge

With three types of tour experiences at Kentuck Knob, their team needed a way to efficiently report on the popularity of each type to ensure they were making the most of peak visiting hours and customer preferences. With a small staff and tight schedules, the Kentuck Knob team wanted to cut down on the amount of time it took to pull their tour data and to better understand their customers’ purchasing behavior.

Solution

Kentuck Knob implemented ShowClix’s Report Builder, which provided them with complete reporting customizability. In mere seconds, Kentuck Knob is now able to pull a monthly tour breakdown of all ticketing transactions including live tickets, fees collected, and net income. Report Builder eliminated the need to download and combine multiple reports, and it allowed Kentuck Knob to continue delivering the incredible tours their guests have come to love.