Go back to the main calendar.

Don’t see your question here? Check out our full list of FAQs.

Will there be special audio content that I can listen to while touring the exhibition?

Yes! Our sponsor, Audible, has produced the exclusive, free Harry Potter: History of Magic audio tour, and you can download it to your smart phone and listen while you tour the exhibition. For instructions on how to download the free content in advance, please visit:audible.com/HoMAudiotour

What are the exhibition’s open hours?
You can visit Harry Potter: A History of Magic on Tuesday, Wednesday, Thursday, and Saturday 10 am–6 pm, Friday 10 am–9 pm, and Sunday 10 am–5 pm. The last entry will be 45 minutes before closing. Check our calendar for occasional closures and special open days.

Is there a booking fee?
Online orders will be assessed a 3% credit card fee plus a booking fee of $1.00 per ticket, except for kids (ages 5–13) tickets, which will be assessed a booking fee of $0.75 per ticket. Free tickets will not be charged a booking fee. Phone orders will be assessed an additional fee of $1.25 per ticket. You also may buy advance tickets on-site at the New-York Historical Society for no extra fee.

Do I need to book a ticket for my 0–4 year old?
Yes. Tickets for children ages 0–4 are free, but you must still book their tickets in advance.

How many free tickets are Members entitled to reserve for the exhibition?
The number of free tickets Members can book in advance depends on Membership level. Visit our full FAQs for more details.

Can Members purchase additional tickets in advance?
Yes! In addition to booking their entitled free tickets, Members may also purchase additional tickets. The number of additional tickets a Member can purchase depends on Membership level. Visit our full FAQs for more details.

I am having a problem booking tickets. How can I get help?
If you are having a problem with your online order, please call the ShowClix Call Center at (888) 718-4253.

I booked a ticket but can no longer make it. Can I get a refund?
Tickets are nonrefundable and nontransferable.

I bought my ticket for the wrong date or time. Can I switch?
If you have discovered your error within 48 hours of your order, you may swap times by calling the ShowClix Call Center at (888) 718-4253. After 48 hours, your order cannot be changed.

Can I give my tickets to a friend or resell them?
Tickets are nonrefundable and nontransferable. The ticket purchaser must be on site on the day of your visit.

Can I book a guided tour to the exhibition?
Yes! Guided tours to the exhibition for adults and college classes are available. Please contact our Group Sales department at (212) 873-3400 ext. 352 to book your tour or email group.tours@nyhistory.org for more information. Please note, however, that we are not selling group admission to self-guided groups.